Return Policy

Return window

You have 30 days from the delivery date to request a return. After 30 days we can’t accept a return, though we’ll always look at a faulty product regardless of when it arrived.

Condition of items

To be accepted, an item must be:

• Unopened, unused, and with any seal intact.
• In its original packaging, with labels and batch codes readable.
• Accompanied by the order number.

These are consumable products, so anything opened cannot be resold and cannot be returned unless it is faulty.

What can’t be returned

• Opened or partly used products.
• Items marked final sale or clearance.
• Gift cards.
• Products damaged by misuse or by storage outside the stated conditions.

How to start a return

Email us or use the contact form with your order number and a short note on what’s wrong. Photographs help for anything damaged. We will confirm whether the return is accepted and give you a return address before you send anything back.

Please don’t post an item back before we’ve confirmed the return — we can’t match unannounced parcels to an order.

Refunds

Once your return arrives and passes inspection we’ll issue the refund to the original payment method within 5 to 10 business days. How quickly it appears after that is down to your bank or card issuer.

Original shipping charges are not refunded unless the return is our fault.

Exchanges

We exchange like for like on faulty items. For anything else, return the original for a refund and place a new order — that’s faster than an exchange.

Damaged or wrong items

If your order arrives damaged, or you received something you didn’t order, tell us within 7 days of delivery and include photographs. We’ll replace it or refund it in full, including shipping, and we’ll cover the cost of sending anything back.

Return shipping

For a change-of-mind return, you pay the return postage. For a faulty, damaged or incorrect item, we pay. We recommend a tracked service — until a return reaches us it is still your parcel.